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Please read our FAQ before sending comments.
If your question is not addressed in the FAQ, we'll be sure to respond to your inquiry within 3 days.


Frequently Asked Questions
General Questions
  • I'm looking for a roommate, can you help me?
  • To begin searching for roommates, sign up here.
  • I signed up, now what do I do?
  • After you've completed signing up, you can use the search tool or "my matches" to locate potential roommates.
  • I no longer need a roommate - How do I delete my account?
  • From the "My Account" Menu, there is an option to Deactivate your account. Your account will be hidden from other users and will be tagged for deletion.
  • Can other members read the messages I am sending them?
  • All members who are currently subscribed have the capability of reading mail. In the event that you are a subscriber and send mail to an unsubscribing member, they can still message you with their contact info.
    Technical Issues
  • I received an email stating that I have messages on Roommatenation, but I get directed to the signup page instead.
  • To access your mailbox, you must complete your profile. Simply fill out the questionnaire that you're directed to.
  • I am having trouble signing up!
  • Make sure your browser has cookies enabled. Cookies are used strictly for navigation purposes.
  • I am having trouble selecting my city from the signup page!
  • Enter your area code, zip code, or city name. Press the search key. A list of cities should pop up. At this point, when you double-click on a city, it will appear in the box on the far right (selected cities). Click "Save". Also, make sure your web browser supports javascript.
  • A page broke down while trying to use the site.
  • Try refreshing the page. Make sure cookies are enabled in your web browser.
    Subscription
  • Can I subscribe via snail mail?
  • Sorry, we only accept subscriptions via credit card or online check.
    Security
  • I was contacted by a suspicious member and I suspect they might a con artist.
  • Please be careful - Scammers are all over the internet. As a general rule, don't accept payment from anyone that you haven't met. A common scam involves someone (usually from Africa or Nigeria) that offers to send you a (fake) check or money order. They ask you to send them back the difference in dollars.
    Advertising
  • Can I advertise my website on Roommatenation?
  • Yes, please contact us using the form below. We'll prepare a quote.
  • Can I exchange links with Roommatenation?
  • Yes, please contact us using the form below. We welcome affiliate link partnerships.


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